Problem
After disabling SSL/TLS protocols older than TLS 1.2, agents fail with the following error message:
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System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size) |
Solution
This is caused by TLS 1.2 not being enabled on the server where the PeopleSync Backend is installed.
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Upgrade PeopleSync Frontend and Backend to version 20.3 or higher.
On the PeopleSync Backend server, enable TLS 1.2 as client and server protocol by setting the following registry settings:
Code Block language c# Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2] [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Client] "DisabledByDefault"=dword:00000000 "Enabled"=dword:00000001 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.2\Server] "DisabledByDefault"=dword:00000000 "Enabled"=dword:00000001
On the PeopleSync Backend server, enable TLS 1.2 for .net applications by setting the following registry settings:
Code Block language c# Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v2.0.50727] "SystemDefaultTlsVersions"=dword:00000001 "SchUseStrongCrypto"=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\.NETFramework\v4.0.30319] "SystemDefaultTlsVersions"=dword:00000001 "SchUseStrongCrypto"=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v2.0.50727] "SystemDefaultTlsVersions"=dword:00000001 "SchUseStrongCrypto"=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\.NETFramework\v4.0.30319] "SystemDefaultTlsVersions"=dword:00000001 "SchUseStrongCrypto"=dword:00000001
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