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Problem

Peoplesync Event Log shows the following exception:

Log Name:      Application
Source:        PeopleSync_Agent
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
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Service cannot be started. DevExpress.ExpressApp.Updating.CompatibilityException: An error with number 1110 has occurred.
Error message: The database version is older than the application version. The database needs to be updated.
   at DevExpress.ExpressApp.XafApplication.CheckCompatibilityCore()
   at DevExpress.ExpressApp.XafApplication.CheckCompatibility()
   at DevExpress.ExpressApp.XafApplication.Logon(PopupWindowShowActionExecuteEventArgs logonWindowArgs)
   at Agent.Utility.GetNewObjectSpaceProvider()
   at Agent.Utility.GetObjectSpaceProvider()
   at Agent.Agent.OnStart(String[] args)
   at System.ServiceProcess.ServiceBase.ServiceQueuedMainCallback(Object state)

Solution

The cause of the problem is a failed database update due to insufficient permissions.

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1. Log in the server where Peolesync Console is installed with an account that is dbowner of the database.
2. Open an elevated command prompt.
3. Run command cd "C:\Program Files\messageconcept\PeopleSync\Console"
4. Run database update:
   1. If you have updated to PeopleSync backend version 18.x, run command: DBUpdater.v18.1.exe -silent PeopleSync.Console.exe.config
   2. If you have updated to PeopleSync backend version 17.x, run command DBUpdater.v17.1.exe -silent PeopleSync.Console.exe.config
5. There should be a message stating that the database was updated successfully. If there are any error messages, please send those to us.
6. Restart the Peoplesync Service and see if there are any errors in the PeopleSync event log.
7. Start the PeopleSnyc Console and check if you are able to log in successfully.

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